Frequently Asked Questions
Everything you need to know about shopping with Elite Eleven
How long does shipping typically take?
Standard shipping usually takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also log into your Elite Eleven account to view your order history and real-time status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What should I do if I receive a faulty item?
We pride ourselves on quality, but if you receive a defective product, please contact our support team immediately with your order number and a photo of the fault so we can arrange a replacement.